In the laundry service environment, time is always an important factor to meet urgent customer needs. The On-Time Completion Guarantee Policy is designed to ensure that each order will be completed on time as committed, bringing convenience and trust to customers.
Commitment to Completion Time
We commit to completing all laundry services within the specified time, helping customers save time and easily arrange work. Specifically, for regular laundry services, the completion time is from 1 to 2 hours. For washing blankets, curtains, carpets or special items, the completion time may be longer but is always clearly informed in advance so that customers can take the initiative in receiving items.
Ideal Completion Time
- Regular laundry: 1-2 hours
- Washing blankets, curtains, carpets: 4-6 hours (depending on volume and material)
- Express laundry service: This service will be completed within 1 hour, allowing customers to get their items back on the same day.
Compensation Commitment If Not On Time
We understand that delays can have a significant impact on customers. Therefore, if we cannot deliver the items on time, customers will receive compensation in the form of a 10% discount for the next service use or free laundry service for a small item.
Delay Notification
If there are any circumstances that cause the service completion time to be delayed (due to a large amount of laundry, force majeure, or objective factors), we will proactively notify customers in advance so they can prepare. All information will be notified via phone, email or message.
Ensuring On-Time Pick-up at Home
For the door-to-door laundry service, we commit to delivering the items on time. If there are any changes in the pick-up time, customers will be notified at least 30 minutes in advance. We not only commit to quality but also ensure convenience in delivery and pick-up, so that customers can be more proactive in their daily work.
Why the On-Time Completion Guarantee Policy is Important
Increase Customer Satisfaction
Adhering to the completion time helps customers receive laundry on time, save time and easily use items according to their needs. This enhances satisfaction and helps customers feel secure when using the service.
Building Reputation
Delivering on time demonstrates the professionalism and reputation of the laundry service. This not only helps increase revenue but also retains old customers and attracts new customers.
Competitive Advantage
In the laundry industry, speed and accuracy in completing services are the deciding factors for customers to return to use the service. The on-time completion guarantee policy helps the service become superior to competitors in the industry.
The On-Time Completion Guarantee Policy demonstrates our commitment to providing fast and quality laundry services. Customers can rest assured that every order will be completed on time as promised, helping them save time and avoid any inconvenience. We always strive to bring maximum satisfaction to customers.
